Video
Smartsign supports most common video formats, but it is the media player or screen that is responsible for the video playback. Screens may have limited video support depending on manufacturer and age, so it's recommended to use common formats to avoid playback issues. Your administrator can also limit the resolution, frame rate or bitrate of videos on the site. Videos above a limit are converted when you upload them.
Recommended resolution
The resolution shown in Smartsign is the actual playback resolution of the screen/player device. This may differ from the panels physical resolution. Typically a 4K screen is only capable of showing video at that resolution and all other content is shown at Full HD. This is a hardware limitation of the screen/device.
| Resolution | Landscape | Portrait | Landscape | Portrait |
|---|---|---|---|---|
| (in Smartsign) | Recommended | Recommended | Max | Max |
| Full HD | 1920x1080 | 1080x1920 | 1920x1080 | 1080x1920 |
| 4K | 1920x1080 | 1080x1920 | 3840x2160 | 2160x3840 |
When you add a video to a booking playlist, you get a warning if it is larger than 3840x2160 (2160x3840 in portrait), has more than 30 frames per second, or has a bitrate above 20 Mbit/s. Check that your screens can play such a video.
For supported file formats, see Supported Media Formats